KUALA LUMPUR: When it comes to adopting ICT (information and communications technology) solutions, small- and medium-sized businesses (SMBs) demand products that are simple and easy to manage, said PC maker Dell Asia Pacific.
“The solutions must also be reliable, scalable and secure,” said Khoo Teng Guan, Dell’s general manager (South Asia) for SMBs. “Also, the technologies should offer clear return-on-investment potential.”
He said these are some of the many concerns of SMBs when looking for ICT solutions that can help their businesses.
Another is that they prefer open standards-based technologies instead of proprietary-based products because SMBs do not want to be locked into a single vendor, Khoo said.
“They are also looking for IT vendors that can offer services such as next-business-day support or help via phone or the Internet,” he said.
With all these challenges, Dell believes that it has the ability to meet these demands. It said that it has a broad range of products designed for SMB needs.
“We have specific products, solutions, services and support tailored for them,” Khoo said.
Last year, SMBs contributed about 32% of the nation’s gross domestic product, making them a lucrative market for hardware and software vendors.
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